Refund Policy

Please note that the Refund Policy is subject to change without notice. All requests for a refund must be made using the Refund Request Form and sent to our office at support@trusthomestay.com. Please note, refunds may be subject to additional processing Fees. Trust Homestay is not responsible for covering the cost of any related processing Fees for refund transfers.

The following Trust Homestay Fees are prepaid, and non-refundable (“Standard Service Fees”):

1. Homestay Registration, Placement, and Orientation Fee

2. Custodianship Registration Fee

3. Bank, Wire Transfer, and Administration Fees

4. Medical Insurance

5. Late Payment Fees

If these Fees are not clearly itemized on the invoice, CHN will apply a Standard Fee of $350 for Homestay Registration, $350 for Custodianship Registration, $250 for Cancellation, and $100 for Bank, Wire Transfer, and Administration Fees.

1. Cancellation prior to Arrival

i. Individual students who cancel 60 days or more prior to arrival will be refunded all Fees except the Standard Service Fees.

ii. Individual students who cancel from 30 to 59 days before prior to arrival will be refunded all Fees except the Standard Service Fees and one (2) month’s Homestay accommodation fees. A cancellation Fee of $250 will also be charged.

iii. Individual students who cancel from 7 to 29 days before prior to arrival will be refunded all Fees except the Standard Service Fees and one (3) month’s Homestay accommodation fees. A cancellation Fee of $250 will also be charged.

iii. Individual students who cancel from 0 to 6 days before prior to arrival will NOT be refunded any Fees.

iv. Notwithstanding the 30-day period, if Immigration, Refugees and Citizenship Canada (IRCC) does not approve the student’s Visa or Study Permit, students will be given a full refund of all Fees except the Standard Service Fees as listed above. The $250 cancellation Fee will not be charged. To obtain a refund, please provide the letter of rejection from IRCC along with a request for a refund to the representative processing your application at Trust Homestay.

2. Cancellation After Arrival

i. Students who withdraw after arrival will not receive a refund for the Standard Service Fees as listed above. Students are welcome to stay with the host throughout the notice periods indicated below.

ii. Long-term students (more than 8-week stay) must give two FULL calendar months’ notice to leave the Homestay program. Refunds will not be given for partial months. Trust Homestay will refund the unused time in Homestay, less two months’ Homestay Fees (in lieu of notice) and any applicable Custodianship Fees. A cancellation Fee of $250 will also be charged. For example: if notice is given on February 20, the two full months’ notice would be March and April, and the refund period would begin May 1.

iii. Short-term students (8-week or less stay) are not eligible for any refunds.

iv. In the case of extenuating circumstances or medical issues that result in cancellation of all or part of the reserved Trust Homestay services, supporting documentation from a medical professional or other authoritative body will be requested at the time of refund request.

v. All refund requests will be reviewed. Refunds will be made on a case-by-case basis.

vi. Relocation to a new host family will result in a relocation service fee charged to the participant.

4. Dismissal from the Program

i. NO REFUND will be granted to a student who is dismissed from the program due to faulty documents, a breach of law, policy, or regulation as determined by the Government of Canada, the Police, Trust Homestay, and/or the student’s School or School Board.